How to raise a concern

Last updated: October 2026

Intensestory Concrete wants anyone who contacts the service to receive fair treatment. Please let us know when something goes wrong. This page explains how to submit a complaint and how we handle it. It is a general template and does not provide legal advice.

Concerns you can report

You can contact us about:

• Your experience with our phone or message service
• How your personal information was used or handled
• Website information that seems wrong or unclear
• The behavior of a provider referred through us

Problems involving a provider

Providers in our network operate independently. Each is responsible for its estimates, prices, workmanship and customer service. Raise concerns about work at your property with the provider first. Keep a written record of the issue and your communication.

Please also tell Intensestory Concrete. Your feedback helps us hold providers in our network accountable. A provider with repeated shortcomings may be removed. We cannot settle contract disputes, return payments made to a provider or represent that provider.

Details to send

Email your complaint to contact@intensestory.property. Include:

• Your name and contact details
• When you contacted Intensestory Concrete or the provider
• The phone number or form you used, if you remember
• The provider's name, if known
• A brief account of the problem and the action you want us to take

How we handle your complaint

We will acknowledge your complaint by email, usually within a few business days. We will examine what happened and may contact the provider as part of that process. Our reply will explain our findings and any action we intend to take.

Asking for another review

If our reply leaves your concern unresolved, respond and request another review. You may also approach your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns involving a licensed provider, your state contractor licensing board may be able to assist.

Where to reach us

Send complaints and follow-up messages to contact@intensestory.property.